Potters Receptions

My husband and I had our wedding in January 2025. We had planned to have our luncheon wedding ceremony in the garden gazebo and the reception underneath the stunning vines of the property. Very unfortunately, the forecasted weather was raining, which therefore caused a very stressed and anxious bride.
The staff who worked there, were incredibly kind and understanding, I wish I could say the same for the management and owners. I am not here to write a negative review, only a very honest one.
If your heart is set on having an outside wedding, please ensure that you are 10000% happy with the inside option. The venue was unable to be creative in any way, to allow us to have the wedding we dreamed of. We payed lots of money to have our wedding outside, and even paid an extra thousand dollars, which was not refunded or given back to us in the form of drinks or food, "just because", even though they could not provide us the paid for service.
My husband suggested many options and ideas to ensure we could have our wedding in the courtyard, but every suggestion was denied, they even asked us to pay an extra $500 just to put the tables and chairs back inside, even though we had already lost $1000 for no reason. And there was no way to have it outside even if it were raining because they didn't want to get their chairs wet.
They ask for a minimum spend, but be aware that the childrens cost is not included in the minimum spend, which makes no sense to me as children still cost (at this stage) $80pp.
We were told we weren't able to use the inside speakers because "music damages the speakers" which again makes no sense, however they allowed us to use them after about 5 minutes when the speakers we provided weren't working because the reception is terrible in the inside reception room.
The staff were very helpful when getting me out of the car because it was pouring down rain, however, my daughters flower crown was not at the altar because they left it upstairs, and therefore she didn't get to wear in down the aisle and during the ceremony to complete her outfit.
The food was very good, and I am still hearing positive reviews about how well catered the event was and two of the staff in particular was very helpful and supportive throughout the day. A very special mention to Trillian who did her very best to accomodate throughout the week leading up to the wedding. She does a very good job and we are grateful for her.
As a little girl who had dreamed of this big day growing up, I would say that this day was quite possibly the most dissapointing day of my life, as the months of planning leading up to the day went down the drain.
Potters can't control the weather, they can be accomodating though, and they certainly weren't (they, being management and the owners - very greedy and unkind during a very stressfull time for a couple just wanting to celebrate their love).
However, if you are looking for an inside wedding, Potters Receptions in a very beautiful property and I would recommend it. The chapel was a stunning alternative to host out ceremony, I didn't particularly like the inside reception area, however, if you like it and that's what you're looking for then this venue would be a good consideration. The venue provides lots of areas for photo opportunities and the accom is also really nice.